This course will assist you in identifying behaviour traits within yourself that could be creating barriers to effective communication both in the workplace and your personal life. It covers: Passive, Assertive and Aggressive styles of communication Ideas for gaining Confidence The use of I statements to clearly communicate your message. This is an interactive PowerPoint presentation that contains activities for learners to practice their communication skills. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This is a 8 page workbook that introduces the topic of the Johari Window. This is a widely used model for understanding and training in a variety of self-awareness dependent activities such as: personal development, communications, interpersonal relationships, group dynamics, team development and inter-group relationships. I use this as a team building exercise, particularly when teams need to build trust so that they can move to a high performing phase. It is also beneficial to find out more about yourself and how others see you generally. A worksheet is included for participants to gain insights into the different quadrants and where they fit within these. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

Contents This resource contains rules, examples, and short challenges for commonly confused words and grammatical errors. It is fully editable so that you can change examples to suit your audience if you wish. They can be printed out and cut up to use in group / pair activities or printed out as a whole resource (workbook) for learners to work on individually. It covers the following: 1. There, Their, They’re 2. To, Two, Too 3. Accept vs Except 4. Your vs. You’re 5. A lot vs alot vs allot 6. Lose vs Loose 7. Its vs It’s 8. No vs know 9. Threw vs through 10. Correct use of semi-colon (;) 11. Affect vs Effect 12. Assure, Ensure, Insure 13. Proper use of Commas 14. Using ‘s’ to show plural and possessive (the difference) 15. Passed vs past 16. Weather vs whether 17. A vs An 18. Capitalisation in Sentences 19. Farther vs further 20. Compliment vs complement   How to Use this Resource This resource contains 20 rules and example cards that can be used in the following ways: 1. As a revision e-book for anyone that needs a quick refresh on the most common writing errors. 2. As a group or pair activity for learners to practice and test each other in various ways. Instructions / Ideas for Group Activities Activity 1 – Group or pair competition 1. Print out the rules that you would like your learners to work on. (Laminate to keep them fresh, if you want). 2. Hand out 1 card to each pair or group. Have them read it and complete the short challenge. (Check to see if they have it correct – an answer sheet is provided) 3. Learners then present their task to whole group to complete (on whiteboard). This can be timed. 4. Groups get 1 point for each task that is correct. 5. Groups then brainstorm ideas to remember the associated rules. 6. Points are tallied up and the winner is announced. Activity 2 – Group discussion and trouble shoot session 1. Learners select a card and read it to the group 2. They complete the task themselves first of all writing up sentence and answer on whiteboard. 3. Group members state whether they agree or not with the answer and share their thoughts 4. The correct answer is revealed by the teacher 5. Groups brainstorm ideas to remember the rules. Activity 3 – Individual work 1. Print out the resource in its entirety, or print out parts that you’d like to work on. 2. Learners complete by themselves, and then check their answers in pairs. 3. Answers revealed by teacher and corrected if necessary. Activity 4 – As a Warm Up Activity 1. Select one card at the beginning of the session 2. Group discuss and agree the answer for the task. 3. In pairs or individually think up more tasks to challenge the rest of the group.

This is an editable resource in the form of a power point presentation that covers 10 of the most common writing errors. It can be used in classes to test learners knowledge in group settings. The explanations are contained in the notes area. This will be useful for discussion. 1. There, Their, They’re 2. To, Two, Too 3. Accept vs Except 4. Your vs. You’re 5. A lot vs alot vs allot 6. Lose vs Loose 7. Its vs It’s 8. No vs know 9. Threw vs through 10. Correct use of semi-colon (;)

This resource contains a pack of 16 cards that bring up issues that can be faced while delivering a presentation. It also covers best practice skills. It is advisable to prepare well before delivering a presentation and know how to address these issues. It also contains a Trainers Answer Sheet. The card deck can be used in the following ways: • Warm up activities • Part of a lesson on presentation skills. • End of lesson activity • Discussions • Games Instructions: 1. Use the Word document to make any changes to the scenarios. Go straight to 2 if no changes are required. 2. Print out the cards sheet that you want to use. 3. Cut out with scissors or guillotine 4. Shuffle the deck and let learners choose a card. Learners express their opinion and then the group add any other ideas. You have a trainer’s answer sheet available. 5. Optionally, have the group make up their own presentation issues using the black sheet and try them out with each other in groups. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This document contains common words that are found in Health and Safety documentation in the workplace that everyone should be familiar with. On the first page the word is listed with a plain English definition to the right. The next two pages contain cut outs so that a mix and match activity can take place with learners. This is suitable for those with low levels of literacy and / or English as a second language learners. I have put this into practice and it has been very well received within the workplace. I split the class into groups and they have a competition to see who can finish first and / or get 100% accuracy. Leads to good discussions as well.

This resource is a Powerpoint Presentation that can be used to train people on how to write emails effectively. I have used this on a leadership course and it was well received. There are some time saving gems in here that can be easily implemented into your work day. There are also tasks that can be completed in pairs or groups. Lots of areas for discussion. Also a good opportunity for businesses to think about and discuss best practice for their own organisation. The average office worker receives around 80 emails each day. With that volume of mail, individual messages can easily get overlooked. Follow these simple rules to get your emails noticed and acted upon: Don't over communicate by email. Make good use of subject lines. Keep messages clear and brief. Be polite. Check your tone. Proofread. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This is a 20 slide powerpoint presentation that tackles the subject of Workplace Diversity. Our workplaces are made up of many different races, cultures and languages. This often creates communication problems that slow down production, cause misunderstandings and generally can create a divided workforce if issues are not addressed. There is an editable ppt file and a pdf. This powerpoint is for Supervisors and Managers that work in such an environment. It contains practical advice for dealing with language issues in particular. Topics covered: Definition Manager’s responsibilities The employee’s perspective Use clear english Other ways to bridge the gap Assess understanding

This is a 20 slide professional presentation that also contains word templates for learners to work on as part of the training presentation. The presentation includes step by step processes and you-tube examples. There is also a teachers document that contains extra information relating to the slides. Learning Objectives: You will learn how to Brainstorm effectively to generate ideas. You will then use the Fish Bone Analysis tool to identify the cause and effect of a workplace problem. Finally, you will create a SMART goal to address the problem. This is an effective introduction for learners that are about to embark upon a project in any industry. It encourages good practice for resolution of issues and problems. It gives them essential skills to work through issues using logical methods.

This 15 slide powerpoint training presentation shows learners show to summarise text. This is an essential skill that takes practice to master. The resource also contains worksheets that complement the presentation. Files are available in pdf and ppt editable format. Presentation Content: What does summarising mean? Strategies to use when summarising – Nutshell method What Not to Summarise Task 1 – Write a summary about yourself Task 2 – Summarise a passage – example answer provided Task 3 – Group Activity – summarise an article ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This 46 slide presentation is a complete lesson that shows learners how to conduct themselves, prepare for and complete a job interview. It addresses questions that will arise during an interview and suggested responses. It is interactive in that there are tasks for learners to complete in pairs and groups. The lesson concludes with mock interview practice by participants. It is provided in a ppt editable version and a pdf. Topics Covered: Sharing Experiences Types of Interviews Stages of an effective interview The PAR technique Body Language Three most feared Questions Practice a Mock Interview ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This resource contains two CV templates that you can fill in with your own information. The CV's are formatted and have space for you to type in your specific information. There are prompts to help you with this. They are standard CV's and it will generally be up to personal preference as to which one you will choose to use. It would be useful to have basic word skills to work with the documents. Delete any information not required by selecting and using the Delete key. Remember a hard page break is Ctrl Enter. Use this instead of just continually using the enter key as this can muck up formatting.

A marketing plan is an essential document for a business to have. This resource provides a template for you or your team to work through to put together a workable plan with key objectives and actions to take. It could also be used for a project based task for schools. "If you fail to plan, you are planning to fail." Benjamin Franklin. It has been provided in a pdf and word document so that you can type in and edit as required.

An elevator speech can be used to introduce yourself, talk about your company, network or pitch an idea. Everyone should have an elevator speech for different situations. It allows you to clearly and concisely get your message across so that others understand you and your intentions. This presentation focuses on using an Elevator Speech in a workplace environment. By the end of the presentation learners will have created and practiced their own elevator speech. Learning Objectives: - Understand what an elevator speech is. - Understand why you need to have an elevator speech. - Learn how to prepare an elevator speech. - Learn how to deliver an elevator speech.

This resource contains 3 templates. One for responding to a job vacancy and two CV templates. The two CV templates are for you to fill out with your own information. The structure and format have been provided, all you have to do is input the relevant details. The cover letter is proven and tested. All that use it have got the interview. Remember, when applying for a job, ensure that you customise the letter to suit the advertisement / job description.

Shortcut keys for Google docs to make your life easier. Provided in a Word document for editing and a PDF file. Use as handouts for students / learners to increase their efficiency when using Google to create documents. Shortcuts for following: Common Commands Text formatting Paragraph formatting Images and drawings Comments and footnotes Menus Text selection with keyboard Text selection with mouse Moving around your Document Table navigation Other tools and navigation

Crossword puzzle with 10 common Health and Safety words. Answers included. Use for beginning or end of session or as a fill in activity. Supplied in pdf and Word format so that you can change the definitions to suit your industry / sector.

This fun visual game can be used as a warm-up to a lesson on Health and Safety, or at the end of a lesson as a quick quiz. How the game works: The PowerPoint computer based game can be played in teams or as a group / class activity. The objective is to reveal what is behind the numbers on the presentation, one square at a time. Each team picks a number and answers a question. (Questions and answers are provided in the worksheet). If they answer the question correctly, then they can click on a number on the PowerPoint presentation to display a portion (square) of the picture in the background. The background picture is slowly revealed. The first team to identify the background picture wins. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources